1. Terms and Conditions

Welcome to Mass Trading! These Terms and Conditions govern your use of our website and the purchase of products from Mass Trading. By accessing this website, you agree to comply with these terms.

1.1 Products & Pricing: All prices listed are in INR (or USD for international clients) and are subject to change without prior notice. We reserve the right to correct pricing errors.

1.2 Orders & Payment: Orders are confirmed only after full payment is received unless otherwise agreed. We accept bank transfers and other approved methods for international payments.

1.3 Export Policy: We comply with all applicable export regulations. Buyers are responsible for any customs duties and import regulations in their country.

1.4 Intellectual Property: All website content, including images and text, is the property of Mass Trading and may not be reproduced without permission.

1.5 Limitation of Liability: Mass Trading shall not be held liable for any direct or indirect loss arising from the use of our website or products.

2. Privacy Policy

Your Privacy Matters. Mass Trading is committed to protecting your personal information. This policy outlines how we collect, use, and protect your data.

Information We Collect: Name, email, phone number, company name and address, payment and transaction details.

Usage: We use your data to process orders, provide customer service, and send updates.

Data Protection: Your data is securely stored and not shared with third parties, except for shipping/logistics partners involved in order fulfilment.

Cookies: Our website uses cookies to improve your browsing experience.

Contact Us: For questions regarding your data, contact us at: yusuffoods2022@gmail.com

3. Cancellation and Refund Policy

Order Cancellation: Orders can be cancelled within 24 hours of placement. After this period, cancellations are subject to review and approval.

Refunds: Refunds are processed only in the following cases: Incorrect product delivered, damaged goods (with photo proof upon delivery). Refunds will be issued via the original payment method within 7–10 business days.

Non-Refundable Items: Custom orders, bulk exports, and perishable items are non-refundable unless damaged or defective.

4. Shipping and Delivery Policy

Shipping Locations: We offer domestic and international shipping to most countries in Asia and Africa.

Shipping Time: Orders are processed within 3–5 business days. Delivery times vary based on location and logistics partner.

Tracking: Once dispatched, tracking details will be provided via email or WhatsApp.

Delivery Delays: We are not responsible for delays caused by customs clearance or unforeseen events.

Damaged Goods: Please inspect your order upon delivery. Report any damages within 48 hours with photographic evidence for a replacement or refund.

5. Disclaimer Policy

General Disclaimer: All information on this website is for general purposes only. While we strive for accuracy, Mass Trading makes no guarantees regarding the completeness or accuracy of the content.

Product Representation: Images and descriptions are for illustration. Actual product may vary slightly due to natural factors or packaging updates.

Limitation of Liability: We are not liable for any loss or damage resulting from reliance on the information provided on this website.

Changes to Policies: Mass Trading reserves the right to modify these policies at any time without prior notice.